YEEZY GAP FAQ

HOW WILL I KNOW MY ORDER WENT THROUGH?

AN ORDER CONFIRMATION EMAIL WILL BE SENT TO YOU UPON SUCCESSFUL CHECKOUT WITHIN TWO HOURS OF YOUR ORDER GOING THROUGH. 

 IF YOU DO NOT RECEIVE AN ORDER CONFIRMATION,  
YOUR ORDER DID NOT GO THROUGH.

HOW DO I TRACK MY ORDER?

FOR U.S. DOMESTIC ORDERS VISIT HERE TO TRACK YOUR ORDER.
FOR INTERNATIONAL ORDERS VISIT HERE TO TRACK YOUR ORDER.

HOW DO I GET IN CONTACT WITH CUSTOMER SERVICE?

GAP CUSTOMER SERVICE HANDLES U.S. DOMESTIC ORDERS.
GLOBAL-E CUSTOMER SERVICE HANDLES INTERNATIONAL ORDERS.

FOR U.S. DOMESTIC ORDERS
CONTACT GAP CUSTOMER SERVICE. CALL 1-866-434-4292.
INQUIRIES BY PHONE ONLY.

FOR INTERNATIONAL ORDERS VISIT HERE
INQUIRIES BY EMAIL ONLY.

WHAT IS THE RETURN POLICY?

YEEZY GAP RETURNS ARE ACCEPTED THROUGH MAIL-ORDER ONLY.
RETURNS WILL BE ACCEPTED WITHIN 30 DAYS OF SHIPMENT IN THE U.S.
RETURNS WILL BE ACCEPTED WITHIN 30 DAYS OF SHIPMENT INTERNATIONALLY.
ITEMS MUST BE RETURNED UNWORN, UNWASHED, UNDAMAGED, UNUSED, AND WITH ALL ORIGINAL PACKAGING.
FINAL SALE ITEMS CANNOT BE RETURNED.

CAN I RETURN TO GAP STORE?

YEEZY GAP RETURNS ARE ACCEPTED THROUGH MAIL-ORDER ONLY.
RETURNS TO ANY STORE WILL BE DECLINED.

WHEN WILL I SEE THE REFUND TO MY CREDIT CARD FOR A RETURN?

ONCE YOUR RETURN IS PROCESSED AND YOUR REFUND IS ISSUED, YOU WILL
RECEIVE A REFUND CONFIRMATION EMAIL. REFUNDS MAY TAKE UP TO 10 BUSINESS
DAYS TO REFLECT ON YOUR CREDIT CARD ACCOUNT.
THIS VARIES DEPENDING ON YOUR FINANCIAL INSTITUTION.

HOW DO I REQUEST A RETURN?

FOR U.S. RETURN INSTRUCTIONS, PLEASE VISIT HERE.
FOR INTL RETURN INSTRUCTIONS PLEASE VISIT HERE. FINAL SALE ITEMS CANNOT BE RETURNED.

CAN I EXCHANGE FOR A DIFFERENT SIZE?

AT THE MOMENT, WE ARE UNABLE TO EXCHANGE FOR A DIFFERENT SIZE. 
YOU WILL HAVE TO CANCEL YOUR CURRENT ORDER AND PLACE AN ORDER FOR A NEW SIZE.

CAN I CANCEL MY ORDER?

WE'LL DO EVERYTHING WE CAN TO ACCOMMODATE YOUR REQUEST. IF WE’RE NOT
ABLE TO CANCEL YOUR ORDER, YOU CAN EASILY RETURN YOUR UNWANTED ITEMS (NO
PRINTER REQUIRED).

 FOR U.S. DOMESTIC ORDERS
CONTACT GAP CUSTOMER SERVICE. CALL 1-866-434-4292.
INQUIRIES BY PHONE ONLY.

FOR INTERNATIONAL ORDERS VISIT HERE 
INQUIRIES BY EMAIL ONLY.

WHY WAS MY ORDERED CANCELED?

IT’S LIKELY THERE WAS AN ISSUE WITH PAYMENT OR INVENTORY. 
IF THIS HAPPENS, YOU WILL RECEIVE AN EMAIL NOTIFICATION AND WILL NOT BE CHARGED FOR CANCELED ITEMS.

WHY DOES MY INTERNATIONAL ORDER LOOK LIKE IT’S SHIPPING TO INWOOD, NY?

INTERNATIONAL ORDERS ARE SHIPPED TO A HUB IN INWOOD, NY WHERE A 3RD
PARTY THEN SHIPS IT ON TO OUR INTERNATIONAL CUSTOMERS.  ALL
INTERNATIONAL ORDERS SHOULD BE TRACKED HERE. FOR QUESTIONS WITH ORDERS SHIPPING OUTSIDE THE U.S., VISIT HERE.

INTERNATIONAL ORDERS - WHO IS GLOBAL-E?

GLOBAL-E IS OUR INTERNATIONAL PARTNER WHO HANDLES SHIPPING OF OUR
INTERNATIONAL ORDERS. INTERNATIONAL RETURNS WILL BE HANDLED THROUGH
GLOBAL-E. FOR GLOBAL-E QUESTIONS VISIT HERE.
INQUIRIES BY EMAIL ONLY.

US DOMESTIC ORDERS ARE HANDLED BY GAP CUSTOMER SERVICE, 
1-866-434-4292.
INQUIRIES BY PHONE ONLY.

WILL MY SHIPPING BOX HAVE YZY OR GAP ON IT?

YOUR ORDER WILL ARRIVE IN AN UNBRANDED BOX.
YEEZY GAP ITEMS DO NOT COME WITH HANG TAGS.

WHY ARE SOME HOODIE COLORS DIFFERENT THAN OTHERS?

EACH HOODIE IS INDIVIDUALLY GARMENT-DYED AND WASHED FOR SOFTNESS. COLORS MAY VARY.

ARE YEEZY GAP PRODUCTS AVAILABLE GLOBALLY?

YEEZY GAP PRODUCTS ARE AVAILABLE FOR PURCHASE GLOBALLY IN APPROXIMATELY 200 COUNTRIES ON YEEZYGAP.COM EXCLUDING:

AMERICAN SAMOA, MICRONESIA, GUAM, NORTHERN MARIANA ISLANDS, PALAU, US
VIRGIN ISLANDS, AFGHANISTAN, BELARUS, BURMA, BURUNDI, CUBA, CRIMEA,
CYPRUS, DEMOCRATIC REPUBLIC OF THE CONGO, ERITREA, FRENCH SOUTHERN
TERRITORIES, KUWAIT, IRAN, IRAQ, LIBERIA, LIBYA, OMAN, NORTH KOREA,
SOMALIA, SOUTH SUDAN, SYRIA, QATAR, RUSSIA, TAJIKISTAN, TURKEY,
VENEZUELA, YEMEN, UNITED ARAB EMIRATES AND ZIMBABWE.